What do I do if I have a defective installed building product for which the company will take no responsibility for or the company has gone into liquidation.
Tuesday 11th January 2022
Carl O'Boyle BSc MRICS FCIOB MFPWS
Tayross Associates chartered RICS building surveyors were recently instructed to inspect a very expensive door that had been wrongly installed and was proving to be defective.
The client was a consumer under the consumer rights act and He relied on section 75 of the consumer credit act which gives protection to the consumer.
If you buy goods or services on your credit or debit card you have extra protection if things go wrong compared with paying by cash or cheque.
In this particular instance the client had installed a very expensive robust heavy duty front door with a glazing panel.
After several years he noticed that the door began to let water seep through and was difficult to close. The company that originally supplied the door and warranty had gone into liquidation.
He consulted with his credit card company and discovered that if he had a survey and report provided that stated that the door was not fit for purpose then he was entitled to a full refund.